Welcome to GiftLap! We are delighted to have you with us. At GiftLap, customer satisfaction is our top priority, and we are dedicated to ensuring that you have a smooth and enjoyable shopping experience. Kindly take a moment to familiarize yourself with our comprehensive Cancellation & Refund Policy, which applies to both our website and mobile app. Your understanding of our policy will help us serve you better.
Cancellation Policy
Once a gift card is purchased from Giftlap, the transaction is considered final and cannot be canceled. This means that once you have completed the purchase of a gift card, you cannot request a cancellation or refund. We do not entertain cancellation requests for gift card purchases, so please make sure to carefully consider your decision before completing the transaction.
Refund Policy
Once a gift card is purchased from Giftlap, it is non-refundable. This means that Giftlap does not offer any refunds for gift card purchases under any circumstances. Please make sure to consider this policy before making a purchase. Thank you!
Exceptions
Giftlap may, at its sole discretion, consider a refund or exchange in the following circumstances:
-
Technical Issues: If you encounter a technical error during the purchase process leading to duplicate charges or any other issues, we kindly ask that you get in touch with our customer support team without delay for prompt assistance.
-
Expired or Invalid Cards: If you receive a gift card that is expired or considered invalid by the issuing brand when you try to use it, we will assist you in resolving the problem by coordinating with you and the brand.
Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us:
This policy was last updated on July 4, 2024.
